Return & Refund Policy

 

A Message from Our Commander-in-Chic

The coronavirus is affecting every aspect of our lives.

Due to the ever-changing and ongoing information regarding COVID-19, we are NOT ACCEPTING ANY RETURNS AT THIS TIME!!!

We are still open and shipping orders out! We’re taking extra precautions because of COVID-19 by ramping up our efforts by using

CDC recommended bleach water solutions and increasing the frequency of wiping down every surface. Handwashing with soap and water for at least 20 seconds has always been a big deal at Shuga & Shea. In accordance with the current CDC recommendations, we wash our hands every time we create a product. We have established a task force to monitor all COVID-19 information as it comes out and react accordingly. 

At Shuga & Shea, we care deeply about our clients. If you are not entirely satisfied with your purchase, we're here to help.

 

Return & Refund Policy for Natural Bath & Body Product

  • All sales are FINAL however, refunds are only given for items that have been damaged in transit or not received;

  • For items that have not been received, please submit an email to shuagxshea@gmail.com within 24 hours of your shipment delivered email from Shuga & Shea. Our client satisfaction team will work with you to initiate an investigation with USPS to try and locate your package. Once USPS has completed their investigation and confirmed that your package has been lost, Shuga & Shea will initiate a refund to your credit card (or original method of payment) within 48 hours of your refund approval email;

  • For items that have been received damaged, please submit an email and picture of your damaged item to shuagxshea@gmail.com 24 hours after you have received your shipment. If your refund is approved, you will be responsible for paying for your own shipping costs for returning your item. We will issue a credit for a replacement of your purchase and the shipping cost will be on us.

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If you have any additional questions or concerns about the information we have listed above, please do not hesitate to contact us via email at shugaxshea@gmail.com.

Shuga & Shea

shugaxshea@gmail.com

202.567.7486

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